How can we help?
Get support, report issues, or manage your account.
Email Support
Reach out to our support team directly. We're here to help with any questions or issues.
support@foodlyai.appResponse Time
We aim to respond to all inquiries as quickly as possible, usually within one business day.
~24h turnaroundCommon Topics
Scanning Issues
Make sure camera permissions are enabled in your device settings. If the scan still fails, restart the app and ensure you have a stable internet connection.
Subscription & Billing
Subscriptions are managed through the App Store (iOS) or Google Play (Android). To cancel, change, or restore, go to your device’s subscription settings.
Feature Requests
We love hearing your ideas. Send suggestions to support@foodlyai.app — we review all feedback and use it to shape future updates.
Bug Reports
Please include a description of the issue, your device model, OS version, and app version. Screenshots are helpful.
Account Deletion
Email support@foodlyai.app with the subject “Account Deletion Request”. We will process it within 30 days in accordance with GDPR.
Privacy & Data
Your data is encrypted in transit and at rest. To exercise your data rights (access, correction, export, deletion), contact us directly.
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